Frequently Asked Questions
STUDIO ETIQUETTE
To ensure a comfortable experience for all, we ask that students observe the following guidelines:
- Thank you for being on time for class! Doors typically open 10-15 minutes prior to the class start time.
- Please check in at the front desk or with your instructor.
- Keep your gym bag, handbags, shoes and personal belongings in the cubbies (we lock our doors).
- Barefeet, studio socks or indoor only shoes welcome - street shoes are not allowed.
- Our studios are cell phone free zones: in the event that you need to bring your device in, please switch it into "do not disturb" mode and take any calls outside.
GROUP FITNESS
I'm a beginner, where should I start?
Simple! Find our schedule online and choose any class that fits with YOUR schedule.
All classes are led by certified Energy instructors, who show modifications for every fitness level. Please arrive 5 minutes in advance so we can introduce you to your instructor!
All of our classes are meant to be done barefoot (You are welcome to wear indoor only shoes to any class). We have amazing matted floors that support the body during our classes.
All classes are led by certified Energy instructors, who show modifications for every fitness level. Please arrive 5 minutes in advance so we can introduce you to your instructor!
All of our classes are meant to be done barefoot (You are welcome to wear indoor only shoes to any class). We have amazing matted floors that support the body during our classes.
Do I need a yoga mat?
If you have a yoga mat, you are more than welcome to bring it! However, our floors are padded, so a yoga mat is not necessary. We also supply sturdy Lululemon yoga mats at no additional charge.
What is the age requirement for children to take a group fitness class?
12 and up!
What is your inclement weather policy?
When winter storms, tornados or other major events are forecast, we try our best to communicate any weather related closures 8-12 hours prior to a class. If a storm is becoming worse than anticipated, we may cancel class up to an hour prior. We will update on the MINDBODY app and post to Facebook.
RESERVATIONS AND CANCELLATIONS
I'm ready! How do I sign-up?
The MINDBODY APP is not allowing me to register for classes, why is that?
1) The class may be full. Once the class and the waitlist are full, the app and online schedule will no longer offer the option to register. However, cancellations do occur! Add yourself to the waitlist or check back to see if there is an opening at a later date.
2) Additionally, MINDBODY allows you to sign up for classes 30 days from the current date, so you may be trying to sign up for classes outside of that window.
3) Did you just join as a member? If so, the system will only allow you to sign up for classes after your membership payment has been processed. If you need to pro-rate your membership to an earlier date, simply email us!
4) If the MINDBODY app isn't recognizing your "pass", it is likely because your app account and internal Energy account have not synced. In order for this to work, both need the same email address and first and last name (they have to match perfectly).
On the app, go to Profile - Passes and click "Missing one of your passes?" and follow instructions. You can also go to Profile - Settings - and click the "Resend account confirmation email" to receive emailed instructions.
5) Still having trouble? We can help, email: mari@energypilatesfitness.com
2) Additionally, MINDBODY allows you to sign up for classes 30 days from the current date, so you may be trying to sign up for classes outside of that window.
3) Did you just join as a member? If so, the system will only allow you to sign up for classes after your membership payment has been processed. If you need to pro-rate your membership to an earlier date, simply email us!
4) If the MINDBODY app isn't recognizing your "pass", it is likely because your app account and internal Energy account have not synced. In order for this to work, both need the same email address and first and last name (they have to match perfectly).
On the app, go to Profile - Passes and click "Missing one of your passes?" and follow instructions. You can also go to Profile - Settings - and click the "Resend account confirmation email" to receive emailed instructions.
5) Still having trouble? We can help, email: mari@energypilatesfitness.com
How do I use a promo code I received?
Currently, promo codes cannot be used on the MindBody app. They have to be used directly on Energy's MindBody site during the check out process.
I'm on the waitlist for a class, what happens now?
When a spot opens in the class, you'll be immediately notified that your reservation has been confirmed via automated email. Yay! If you cannot take the class/session, please cancel your reservation so someone else can be moved into the class/session.
View your waitlist position from our scheduling software, MINDBODY, from your computer or a web browser (not the app).
Link: https://clients.mindbodyonline.com/classic/mainclass?studioid=40281
After logging in, go to:
Link: https://clients.mindbodyonline.com/classic/mainclass?studioid=40281
After logging in, go to:
- My Info
- My Schedule
I'm on the waitlist for a class and I need to cancel, what now?
No problem! Just cancel your waitlisted reservation via the MINDBODY app or online.
We are not able to accept cancellations via social media, emails or phone.
We are not able to accept cancellations via social media, emails or phone.
Our cancellation policies:
- If you cancel your reservation within 60 minutes or less of the class start time, a $15 late fee will be charged to your account.
- If you do NOT cancel your reservation (are a no-show); a $35 no-show fee will be applied.
- Personal training and small group training sessions have a 24-hour cancellation policy. Sessions will be deducted if you miss your session or late cancel as we pay our trainers.
My waitlist reservation has now been accepted in class, but I cannot make it.
Don’t sweat it; simply cancel your reservation. You will not be charged a cancellation fee when you do not receive timely notice to attend your class/session.
A note on emergencies:
We understand things happen! In the event of an emergency, we will always do our best to work with you.
If you need assistance in understanding how to cancel a class, please do not hesitate to ask us for help. We want you to feel comfortable with the MINDBODY app/scheduler and the cancellation process.
Email us: info@energypilatesfitness.com.
If you need assistance in understanding how to cancel a class, please do not hesitate to ask us for help. We want you to feel comfortable with the MINDBODY app/scheduler and the cancellation process.
Email us: info@energypilatesfitness.com.
I am not able to sign up for a class or small group session three months out, why?
Our schedule opens 30 days in advance. If you're trying to book a session outside of this window, you may receive a prompt that says "Call" - which simply means the schedule is not open yet.
I am an autopay VIP 2 or 3 and receive 1 or 2 free small group sessions per month, how does that work?
When your membership dues are processed on the first of the month, your small group session(s) are automatically added to your account. Due to limitations in the MINDBODY software, alternate payment will be required to enroll and MINDBODY will not automatically apply your monthly sessions to previously booked classes, even after they become available.
To sign up for your session(s) "next month", we recommend waiting until after the first of the month when the session(s) has/have been applied to your account.
To sign up for your session(s) "next month", we recommend waiting until after the first of the month when the session(s) has/have been applied to your account.
MEMBERSHIPS + PACKAGES
What are the benefits of a monthly membership?
We offer three VIP membership options!
Our basic VIP member Tier 1 (monthly autopay memberships) receive:
Click HERE for more details for Tier 2 and 3 options.
Our basic VIP member Tier 1 (monthly autopay memberships) receive:
- Unlimited group fitness classes
- Discounts on retail
- $10 off a one-hour massage session at Body Rhythms in Woodbury
- Discounted Small Group Pilates Reformer Training
- Discounted Personal Training.
- Our VIP Tier 2 and 3 members also receive monthly small group sessions and guest passes (at no extra charge)
Click HERE for more details for Tier 2 and 3 options.
Do you offer insurance reimbursement?
Yes! Check out the list of insurance providers on our pricing page to see if you qualify.
Can I bring a guest?
Yes, of course! First time guests may purchase our "Just Try Us", one week of classes for just $35. Simply direct them to our website to register or use the the MINDBODY app.
VIP Tier 2 and 3 Members - Redeeming Guest Passes: Ask about your guest passes at the front desk! Each guest pass contains a promo code for one free class. Your guests may register for class via the MINDBODY system from a desktop computer.
We do not accept walk-ins, so please make sure your guest reserves a spot ahead of time.
VIP Tier 2 and 3 Members - Redeeming Guest Passes: Ask about your guest passes at the front desk! Each guest pass contains a promo code for one free class. Your guests may register for class via the MINDBODY system from a desktop computer.
We do not accept walk-ins, so please make sure your guest reserves a spot ahead of time.
Who do I contact if I have questions about my account? (Update billing info, etc.)
Please email Mari, our Member Services Coordinator, at Mari@energypilatesfitness.com.
What is the membership cancellation policy?
Going on an extended vacation, or have family matters to take care of? You can freeze your membership once a year for 30, 60, or 90 days. If you need to cancel or freeze your membership, simply stop by the front desk or email Mari@energypilatesfitness.com to request a form. There are no cancellation fees.
"Just Try Us!"
One week unlimited group fitness classes $35
*Must be resident of MN/WI | One Per Person | Must be new to Energy | Not combinable.
One week unlimited group fitness classes $35
*Must be resident of MN/WI | One Per Person | Must be new to Energy | Not combinable.
© 2008 Energy Pilates Fitness Yoga Corporation
3100 Woodbury Drive, Suite 200
Woodbury, MN 55129
(651) 337-0425 Contact Us
3100 Woodbury Drive, Suite 200
Woodbury, MN 55129
(651) 337-0425 Contact Us
All photos are protected by U. S. and international copyright laws and cannot be copied, reproduced, or distributed in any way without written permission of Energy.
Love our images? Contact our photographer www.wendybphotos.com.
Love our images? Contact our photographer www.wendybphotos.com.
