Frequently asked Questions


STUDIO STANDARDS


Your safety is our top priority. We maintain high standards and allow our members and guests to make educated decisions about how to practice safely. Below are the standards to be followed by all visitors in our studio: 

Cleanliness
  • Thank you for washing or sanitizing your hands prior to entering studio.
  • Masks may be worn; but are not required.
  • The studio and equipment is cleaned between classes with hospital-grade, EPA- approved disinfectants.

Social Distancing
  • Check-in for class at the front desk.
  • Our class size is limited so everyone is comfortable.

Stringent Sanitation
  • All studio surfaces will be consistently cleaned with hospital-grade EPA-approved disinfectants. We clean daily; mats, pilates reformers, and all equipment are cleaned with a CDC-approved virucidal disinfectant after every use. Floors are swept, vacuumed, and sanitized. Our studios receive an even DEEPER cleaning once a week.  We can make this guarantee without hesitation: You will not find a cleaner fitness studio anywhere! ·       
  • Sanitation stations can be found throughout the studio.

Check in with yourself.
  • If you aren’t feeling well, have a cough, fever or symptoms of COVID-19, please don’t attend class for your well-being and that of your teachers and classmates.
  • If you have tested positive for COVID-19 or have been in close contact with someone who has and you are not fully vaccinated, we ask you not to come to the studio for 14 days or until you’ve tested negative.
  • We are so grateful for your help in keeping yourself and this community safe. 

Do you have showers?
We do not have showers, but we do have restrooms and an area to change. 

GROUP FITNESS  ​

I'm a beginner, where should I start?  
Simple. Find our schedule online and choose any class that fits with YOUR schedule. All classes are led by certified Energy instructors, who show modifications for every fitness level.  Please arrive 5 minutes in advance so we can introduce you to your Energy instructor!

All of our classes are barefoot*. This adds an element of core awareness to each movement using balance. We have amazing matted floors that support the body during our classes. You are welcome to wear shoes to any class; however, please wear your "indoor" shoes only. This helps keep our matted floor clean. We sanitize our matted floors after each class. 

*For our SWEAT jump, BARRE hop and STEP classes, we recommend indoor sneakers.


​Do I need a yoga mat?
If you have a yoga mat, you are more than welcome to bring it! However, our floors are padded, so a yoga mat is not necessary.  We do supply Lululemon yoga mats to use for no additional charge. 

What is the age requirement for children to take a group fitness class?
Girls and boys can begin taking group fitness classes at age 11.

Do you have hot yoga classes? 
We teach our yoga classes at a comfortable temperature of 68-75 degrees. Our Medical Director, Dr. Julie England, recommends this temperature, as very hot yoga does not detox your body any more than your kidneys and liver do! Per the Mayo Clinic: ....the liver and kidneys remove far more toxins than sweat glands.

What is your inclement weather policy?
In the event of a studio closure due to inclement weather, when possible, we will make a decision 8-12 hours prior to a class. If a storm is becoming worse than anticipated, we may cancel class up to an hour prior. We will update as follows: MINDBODY app, FACEBOOK and email.

Do you offer childcare?
We currently do not offer childcare.

RESERVATIONS AND CANCELLATIONS​

I'm ready! How do I sign-up? 
Pre-registration is required for all classes. Waitlists are available and you will be notified immediately of any openings, so even if a class shows full, add your name to the waitlist.

Click here to download the app or here to head to Energy's MINDBODY site.

Our class sizes: 
Up to 4 | Small Group Pilates Reformer & Orbit
Up to 12 | INDOOR Group Fitness Classes
Up to 16 | OUTDOOR Group Fitness Classes

The MINDBODY app is not allowing me to register for classes.
1.  Did you just join as a member?  If so, the system will only allow you to sign up for classes after your membership payment has been processed.  If you need to pro-rate your membership to an earlier date, simply email us!

2.  Do you have a membership or a punch card?  If the MINDBODY app isn't recognizing your "pass", it is likely because your app account and your local Energy account have not synced.  In order for this to work, both need the same email address and first and last name (they have to match perfectly). 

On the app, go to Profile - Passes and click "Missing one of your passes?" and follow instructions.  You can also go to Profile - Settings - and click the "Resend account confirmation email" to receive emailed instructions.

3.  If MINDBODY is prompting you to call about a class, it is because the scheduler allows sign ups for classes 15 days from the current date.  Please note:  if you are a Tier 2 or 3 VIP Member, you can request to be signed up for classes outside of this window.  Simply email or call the studio with your class, date, and time requests. 

4.  Still having trouble?  We can help:  text 651-280-0970 or email:  mari@energypilatesfitness.com

How do I apply a gift card to my purchase?
When you checkout on the MINDBODY online, there is a place at the top of the page to apply your gift card.  After you book your class or select your purchase, you can apply a gift care on the Check Out screen.

               If using the MINDBODY app, if you do not have a credit card saved to your account, it will require you to enter it first.  Then you will need to click "PAY WITH" and change the credit card to "Pay with Gift Card".

I'd like to receive text messages regarding my reservations. How do I sign up? 
Text “START” to 651-424-1541 to begin receiving text notifications. You can opt out anytime with "STOP".

I'm on the waitlist for a class, what happens now?
When a spot opens in the class/session, you'll be immediately notified that your reservation has been confirmed via automated email. Yay!

If you cannot take the class/session, please cancel your reservation so someone else can be moved into the class/session.

Can I view my position on the waitlist?
View your waitlist position from our scheduling software, MINDBODY, from your computer or a web browser (not the app).  
Link:  https://clients.mindbodyonline.com/classic/mainclass?studioid=40281

After logging in, go to:
  • My Info
  • My Schedule
Click “Waitlist” to view your queue position.

I'm on the waitlist for a class and I need to cancel, what now?
No problem! Just cancel your waitlisted reservation via the MINDBODY app or online. 
We are not able to accept cancellations via text, social media, emails or phone.

FYI: Our cancellation policy charges will apply to you ONLY WHEN A CLASS HAS A WAITLIST: 
  • If you cancel your reservation within 60 minutes or less of the class start time and someone was NOT able to attend, a $27 late fee will be charged to your account.
  • If you do NOT cancel your reservation (are a no-show); a $35 no-show fee will be applied.

I'd like to sign up for a class, but MINDBODY does not allow me. 
Our studios have attendance caps and our waitlist is limited to four people.  Once the class and the waitlist are full, the app and online schedule will no longer offer the option to register.  However, cancellations do occur! Always check back to see if there is an opening.

Additionally, MINDBODY allows you to sign up for classes 15 days from the current date, so you may be trying to sign up for classes outside of that window. 

Please note:  if you are a Tier 2 or 3 VIP Member, you can request to be signed up for classes outside of this window.  Simply email or call the studio with your class name, date, and time requests. 

I've been added to a class, but it starts in 30 minutes and I cannot make it, what now?
Don’t sweat it; simply cancel your reservation. You will not be charged a cancellation fee when you do not receive timely notice to attend your class/session.

I forgot to cancel my reservation, what happens now?
FYI: Our cancellation policy charges will apply to you ONLY WHEN A CLASS HAS A WAITLIST: 
  • If you cancel your reservation within 60 minutes or less of the class start time and someone was NOT able to attend, a $27 late fee will be charged to your account.
  • If you do NOT cancel your reservation (are a no-show); a $35 no-show fee will be applied.
  • Personal training and small group training sessions have a 24-hour cancellation policy. Sessions will be deducted if you miss your session or late cancel as we pay our trainers.

I am not able to sign up for a class three months out, how do I do that?
Our schedule allows for scheduling of classes for up to 15 days in advance. ​ You may receive a prompt that says "Call" - that simply means the schedule is not open yet. 

Please note:  if you are a Tier 2 or 3 VIP Member, you can request to be signed up for classes outside of this window.  Simply email or call the studio with your class name, date, and time requests. 

I am a VIP member and am trying to schedule a class next month, but the prompt says "unpaid"...
As a VIP autopay member, you are able to enroll in classes up to 15 days in advance. Your monthly dues will only cover the current month, so if you’ve registered for classes in the upcoming month they will show as unpaid, until the MINDBODY system automatically reconciles you membership on the first of the upcoming month.

 Registration: A note on emergencies and cancellations.
We understand things happen and really do not want to charge you for missing a class or session, so in the event of an emergency, we will do our best to work with you. However, we do appreciate and respect our instructors' time and effort planning your workouts.

If you need assistance in understanding how to cancel a class, please do not hesitate to ask us for help. We want you to feel comfortable with the MINDBODY app/scheduler and the cancellation process.
 
​Email us: info@energypilatesfitness.com.

I am an autopay VIP 2 or 3 and receive 1 or 2 free small group sessions per month, how does that work?
When your membership dues are processed on the first of the month, your small group session(s) are automatically added to your account.  Due to limitations in the MINDBODY software, alternate payment will be required to enroll and MINDBODY will not automatically apply your monthly sessions to previously booked classes, even after they become available. To sign up for your session(s) "next month", we recommend waiting until after the first of the month when the session(s) has/have been applied to your account.

MEMBERSHIPS + PACKAGES​

What are the benefits of a monthly membership?
We have three VIP membership options! Our basic VIP member Tier 1 (monthly autopay memberships) receive:

*Unlimited group fitness classes
*Discounts on retail
*$10 off a full massage therapy session at Body Rhythms in Woodbury
*Discounted Small Group Pilates Reformer Training
*Discounted Personal Training. Our VIP Tier 2 and 3 members also receive monthly small group sessions, guest passes (at no extra charge), and have no limitations on reserving group fitness classes **and more**!
​
Click HERE for more details. 

Do you offer insurance reimbursement?
Yes, we do! View the list of insurers on the pricing page. 

Can I bring a guest?
Yes, of course! First time guests may purchase our "Just Try Us", one week of classes for just $35.* (see restrictions). Returning guests may purchase a single class for just $35. 

Simply head online via our website to register or use the the app, MINDBODY. 

​All guests must pre-register for class. 

VIP Tier 2 and 3 Members - Redeeming Guest Passes:
Your guest passes will be mailed to you after your membership enrollment. Each guest pass contains a promo code for one free class. Your guests may register for class via the MINDBODY system.  We do not accept walk-ins, so please make sure your guest reserves a spot ahead of time.

What is the membership cancellation policy?
Going on an extended vacation, or have family matters to take care of?

You can freeze your membership for 30, 60, or 90 days. If you need to cancel or freeze your membership, simply stop by the front desk or email us to request a form. There are no cancellation fees.

To request a form, please email Mari, our Member Services Coordinator, at mari@energypilatesfitness.com.

Do class punch cards have expiration dates and can I get an extension?

​Yes, they do.
​05 Classes – 3 Months
​10 Classes – 5 Months
20 Classes  – 7 Months

Yes, you can! We offer a 30-day extension for just $25. Please email Mari, our Member Services Coordinator, at mari@energypilatesfitness.com.

Who do I contact if I have questions about my account? (Update billing info, etc.)
Please email Mari, our Member Services Coordinator, at mari@energypilatesfitness.com.
"Just Try Us!"
One week unlimited group fitness classes $35
*Must be resident of MN/WI | One Per Person | Must be new to Energy | Not combinable.
​Out-of-Town Visitors
One class $27​ or 8-day pass $99  ​​​
"Energy is like “Cheers”… It is the neighborhood exercise place where everybody knows your name. From the moment I opened the door that first night over eight months ago when a friend asked me to come and try Pilates, everyone (especially Nancy and Debra) made me feel so welcome and were extremely encouraging and helpful as I was learning and trying something new for the first time. I remember being a little nervous because I was trying something new that was out of my comfort zone. Now after coming faithfully for the last eight months, I can truly say my whole mindset has changed about what a healthy and strong body looks like. For the first time, I feel like you don’t have to be “rail thin” to be fit or in good shape. I have seen my body change over the last eight months and it is more than just about the weight that I have lost. My core is so much stronger as are my arms and legs. My balance and flexibility have also improved. I enjoy walking and running but I have never enjoyed any exercise as much as doing Pilates, BARRE, and Yoga. So if you are on the fence, take a chance, step outside the box, open the door and give it a try! You won’t be disappointed!"  
​Jolie B.