frequently asked questions

FACILITY​

What are you doing about Covid-19?
We're taking every precaution to ensure a safe and comfortable experience for our members. In addition to our rigorous cleaning routine (see below), we've limited class sizes, are disinfecting high touch surfaces, have added HEPA air purifiers throughout the studios and are opening windows for additional ventilation when possible. We assure you, our instructors and staff are doing their part to ensure your safety, as well as their own. 


​How often are you facilities cleaned?
Daily! Mats, Pilates Reformers, and all equipment are wiped down with a CDC approved virucidal disinfectant after every use. Floors are swept and vacuumed, mirrors cleaned - we always want our facility to be clean and tidy for you. Our studios receive an even DEEPER cleaning once a week.  We can make this guarantee without hesitation: You will not find a cleaner fitness studio anywhere! 

Do you have showers?
We do not have showers, but we do have restrooms and space to change. 

GROUP FITNESS  ​

I'm ready! Now, how do I sign-up? 
We welcome ages 12 and up! Find a class that fits with YOUR schedule and create a simple profile to register* online.

Click here to download the app or here to head to mindbodyonline.com.

*Preregistration is required for all classes. Wait lists are available and you'll be notified immediately of any openings, so please enroll even if the class is full!

Our class sizes are currently limited to the following: 
Up to 3 | Small Group Pilates Reformer 
Up to 9 | INDOOR Group Fitness Classes
Up to 15 | OUTDOOR Group Fitness Classes
​
*Due to our limited class sizes, a 12-hour cancellation is required to avoid cancellation fees.*


​Do I need a yoga mat?
Yes, if you have a yoga mat you are more than welcome to bring it! However, our floors are padded, so a yoga mat is not necessary. If weights or other equipment are required, we'll provide them to you at no charge. 

Do you offer child care?
*Due to Covid-19 child care has been suspended for the summer, we eagerly anticipate it's return spring/summer 2021. Children age 6 wks - 11 years are welcome in our child care. Simply look for the "cc" icon on the class schedule. 

How old does my child have to be to take a group fitness class?
​Boys and girls can begin taking group fitness classes at 12. Click here for our current child care schedule.

Do I need sneakers?
All indoor classes are barefoot! Our floors are matted (cleaned and sanitized after every class). If you have any issues with your feet (pedicure or otherwise), feel free to wear your indoor-only sneakers.  For our trampoline classes, we recommend in-door sneakers.  

Do you have hot yoga classes? 
We teach our yoga classes at a comfortable temperature of 68-75 degrees. Our medical director, Dr. Julie England, recommends this temperature, as very hot yoga does not detox your body any more than your kidneys and liver do! Per the Mayo Clinic: ....the liver and kidneys remove far more toxins than sweat glands.

RESERVATIONS​

I'd like to get text messages regarding my reservations. How do I sign up? 
Text “START” to 651-424-1541 to begin receiving text notifications. You can opt out anytime with "STOP".

I'm on the 'waitlist' for a class, what happens now?
When a spot opens in the class/session, you are immediately notified that your reservation has been confirmed and are now in the class/session! Yay!

If you cannot take the class/session, please cancel your reservation, so someone else can be moved into the class/session. You'll do this the same way you cancel a regular class reservation. 

Where can I view my waitlist reservation, to see what number I am in the queue?
You can view your waitlist position on MINDBODY from your computer or a web browser (not the app).  
Link:  https://clients.mindbodyonline.com/classic/mainclass?studioid=40281

After logging in, go to:
  • My Info
  • My Schedule
Click “Waitlist” to see your position in the queue.

I'm on the 'waitlist' for a class and I need to cancel, what now?
No problem! Just cancel your waitlisted reservation via your MINDBODY profile. 
We are not able to accept cancellations via text, social media, emails or phone.

I'd like to sign up for a class, but don't see the option to. What's going on?
Our two studios offer nine people (9) and the waitlist is limited to five (5) people. Once both the class and the waitlist are full, the app and online schedule will no longer offer the option to register for class. ​

I've been added to a class, but it starts in 30 minutes and I cannot make it, what now?
Don’t sweat it; simply cancel your reservation. You will not be charged a cancellation fee when you do not receive enough notice to attend your class/session.

I forgot to cancel my reservation, what happens now?
If your reservation is not cancelled within our 12-hour cancellation window, our system automatically issues a late cancel fee of $25.00 ($35.00 for non-cancellations/"no-shows").

A note on emergencies and cancellations.
 We understand things happen and really do not want to charge you for missing, so if there is an emergency, we will do our best to work with you. However, we do appreciate and respect our instructors' time and effort planning your workouts as well as respect for other members and guests who want to take a class.

If you need assistance in understanding HOW to cancel a class, please do not hesitate to ask us for help. We want you to feel very comfortable with the MINDBODY app/scheduler and the cancellation process. Email us: info@energypilatesfitness.com or ask us when we see you.

Lastly, everything we are doing for you is new to us as well, so we are very appreciative of your support and patience as we work out the details.

MEMBERSHIPS + PACKAGES​

What are the benefits of a VIP membership?
VIP members (monthly auto-pay memberships) receive unlimited group fitness classes, discounts on retail, small group and personal training. Our VIP tier 2 and 3 Members also receive monthly small group sessions and guest passes (at no extra charge). Click HERE for more details. 

Do you offer insurance reimbursement?
Yes, we do! You can see a full list of insurers we work with on the pricing page. 

Can I bring a guest?
Yes, of course! First time guests may purchase our "Just Try Us", a one-week intro offer for just $25. * (see restrictions). Returning guests may purchase a single class for just $25. 

VIP Tier 2 and 3 Members - Redeeming Guest Passes

Your guest passes will be mailed via USPS a few weeks after your membership enrollment or renewal date. Each guest pass contains a promo code for one free class, so that your guests may sign up on their own through the MINDBODY app. 

What is the membership cancellation policy?
Going on an extended vacation, or have family matters to take care of? We offer the option to freeze your membership for 30, 60, or 90 days. If you need to cancel or freeze your membership, simply stop by the front desk or email to request your form. There are no cancellation fees.

Can I extend the expiration date on my class punch card?
Yes, you can! We offer a 30-day extension for just $25. Please email Mari, our member services coordinator at  Mari@energypilatesfitness.com to activate. 

Who do I contact if I have questions about my account? (Update billing info, etc.)
Please call the studio at 651-337-0425 or email Mari@energypilatesfitness.com.
"Just Try Us!"
One week of unlimited group fitness classes for the price of one class - $25!​
*Must be a resident of MN/WI | One Per Person | Must be new to Energy  | Non-combinable
Out-of-State Visitors
One class: $25​
Travelers' Pass: 8 days for $99 ​
"Energy is like “Cheers”… It is the neighborhood exercise place where everybody knows your name. From the moment I opened the door that first night over eight months ago when a friend asked me to come and try Pilates, everyone (especially Nancy and Debra) made me feel so welcome and were extremely encouraging and helpful as I was learning and trying something new for the first time. I remember being a little nervous because I was trying something new that was out of my comfort zone. Now after coming faithfully for the last eight months, I can truly say my whole mindset has changed about what a healthy and strong body looks like. For the first time, I feel like you don’t have to be “rail thin” to be fit or in good shape. I have seen my body change over the last eight months and it is more than just about the weight that I have lost. My core is so much stronger as are my arms and legs. My balance and flexibility have also improved. I enjoy walking and running but I have never enjoyed any exercise as much as doing Pilates, BARRE, and Yoga. So if you are on the fence, take a chance, step outside the box, open the door and give it a try! You won’t be disappointed!"  
​Jolie B.