frequently asked questions

FACILITY​

What are your COVID-19 plans?
We are taking every precaution to ensure a safe and comfortable experience for our members and guests. In addition to our rigorous cleaning routine (see below), we are limiting class sizes, disinfecting high touch surfaces, purchased five HEPA air purifiers and when possible, opening windows for additional ventilation. We assure you, our instructors and staff are doing their part to ensure your safety.


​How often are your facilities cleaned?
Daily! Mats, pilates reformers, and all equipment are cleaned with a CDC approved virucidal disinfectant after every use. Floors are swept, vacuumed, and sanitized. Our studios receive an even DEEPER cleaning once a week.  We can make this guarantee without hesitation: You will not find a cleaner fitness studio anywhere! 

Do you have showers?
We do not have showers, but we do have restrooms and an area to change. 

GROUP FITNESS  ​

I'm a beginner, where should I start?  
Simple. Find our schedule online and choose any class that fits with YOUR schedule. All classes are led by certified Energy instructors, whom show modifications for every fitness level.  Please arrive 5 minutes early to complete newbie paperwork and introduce yourself to your Energy instructor!

All of our classes are barefoot*. This adds an element of core awareness to each movement using balance. We have amazing matted floors that support the body during our classes. You are welcome to wear shoes to any class; however, we require them to be "indoor" shoes only, not to be worn outdoors. This is to keep our mats clean. We sanitize our matted floors after each class. 

*PUSH JUMP; we recommend indoor sneakers.

I'm ready! Now, how do I sign-up? 
Pre-registration is required for all classes. Waitlists are available and you will be notified immediately of any openings, so please enroll even if the class states it is full.

Click here to download the app or here to head to mindbodyonline.com.

Our class sizes: 
Up to 3 | Small Group Pilates Reformer 
Up to 13 | INDOOR Group Fitness Classes
Up to 15 | OUTDOOR Group Fitness Classes
​
*Due to COVID-19 a 12-hour cancellation is required to avoid cancellation fees.*


​Do I need a yoga mat?
If you have a yoga mat you are more than welcome to bring it! However, our floors are padded, so a yoga mat is not necessary. If weights or other equipment are required, we provide them at no charge. 

How old does my child have to be to take a group fitness class?
Girls and boys can begin taking group fitness classes at 11!

Do you have hot yoga classes? 
We teach our yoga classes at a comfortable temperature of 68-75 degrees. Our Medical Director, Dr. Julie England, recommends this temperature, as very hot yoga does not detox your body any more than your kidneys and liver do! Per the Mayo Clinic: ....the liver and kidneys remove far more toxins than sweat glands.

What is your inclement weather policy?
In the event of a studio closure due to inclement weather, when possible, we will make a decision 8-12 hours prior to a class. If a storm is becoming worse than anticipated, we may cancel class up to an hour prior. We will update you as follows: MINDBODY app, FACEBOOK and email.

Do you offer child care?
Yes. *Due to Covid-19 child care has been temporarily suspended.*
  • Children age 6 weeks to 10 years are welcome in our child care.
  • Wherever the schedule has a “cc” noted. 
  • ​$7 drop in per family.
  • ​You can charge this amount to your credit card on file.

RESERVATIONS​

How do I apply a gift card to my purchase?
When you checkout on the computer, there is a place at the top to apply your gift card.

If using the MindBody app, if you do not have a credit card saved to your account, it will require you to enter it first.  Then you will need to click PAY WITH and change the credit card to "Pay with Gift Card".

I'd like to get text messages regarding my reservations. How do I sign up? 
Text “START” to 651-424-1541 to begin receiving text notifications. You can opt out anytime with "STOP".

I'm on the waitlist for a class, what happens now?
When a spot opens in the class/session, you'll be immediately notified that your reservation has been confirmed via automated email. Yay!

If you cannot take the class/session, please cancel your reservation so someone else can be moved into the class/session. Do this the same way you cancel a regular class reservation. 

Where can I view what number I am on the waitlist?
You can view your waitlist position on MINDBODY from your computer or a web browser (not the app).  
Link:  https://clients.mindbodyonline.com/classic/mainclass?studioid=40281

After logging in, go to:
  • My Info
  • My Schedule
Click “Waitlist” to see your position in the queue.

I'm on the waitlist for a class and I need to cancel, what now?
No problem! Just cancel your waitlisted reservation via your MINDBODY profile. 
We are not able to accept cancellations via text, social media, emails or phone.

I'd like to sign up for a class, but MINDBODY does not let me. What's going on?
Our two studios allow reservations for up to thirteen people in a class. The waitlist is limited to four people. Once both the class and the waitlist are full, the app and online schedule will no longer offer the option to register.

I've been added to a class, but it starts in 30 minutes and I cannot make it, what now?
Don’t sweat it; simply cancel your reservation. You will not be charged a cancellation fee when you do not receive timely notice to attend your class/session.

I forgot to cancel my reservation, what happens now?
If your reservation is not cancelled within our 12-hour cancellation window, our system automatically issues a late cancel fee of $25.00 ($35.00 for non-cancellations/"no-shows").

I am not able to sign up for a class three months out, how do I do that?
At this time, classes become available for sign-up 45 days in advance. ​

I am a VIP member and am trying to schedule a class next month, but the prompt says "unpaid"...
As a VIP autopay member, you’re granted access to enroll in classes up to 45 days in advance. Your monthly dues will only cover the current month, so if you’ve registered for classes in the upcoming month they will show as unpaid, until the MINDBODY system automatically reconciles them on the first of the upcoming month.

A I am an autopay VIP 2 or 3 and receive 1 free small group session per month, how does that work?
Your small group session(s) are automatically added to your account on the first of the month, when your membership dues are processed. Due to constraints in the MINDBODY system, alternate payment will be required to enroll and MINDBODY will not automatically apply your monthly sessions to previously booked classes, even after they become available. We highly recommend waiting until after the first of the month, when your monthly sessions have been applied to your account, to sign up for your sessions.

A note on emergencies and cancellations.
 We understand things happen and really do not want to charge you for missing, so if there is an emergency, we will do our best to work with you. However, we do appreciate and respect our instructors' time and effort planning your workouts as the need for other members and guests who want to take a class.

If you need assistance in understanding HOW to cancel a class, please do not hesitate to ask us for help. We want you to feel very comfortable with the MINDBODY app/scheduler and the cancellation process. Email us: info@energypilatesfitness.com.

MEMBERSHIPS + PACKAGES​

What are the benefits of a monthly membership?
VIP members (monthly autopay memberships) receive unlimited group fitness classes, discounts on retail, small group and personal training. Our VIP Tier 2 and 3 members also receive monthly small group sessions and guest passes (at no extra charge). Click HERE for more details. 

Do you offer insurance reimbursement?
Yes, we do! View the list of insurers on the pricing page. 

Can I bring a guest?
Yes, of course! First time guests may purchase our "Just Try Us", a two-week intro offer for just $25. * (see restrictions). Returning guests may purchase a single class for just $25. 

VIP Tier 2 and 3 Members - Redeeming Guest Passes:
Your guest passes will be mailed to you a few weeks after your membership enrollment or renewal date. Each guest pass contains a promo code for one free class. Your guests may register for class via the MINDBODY app. 

What is the membership cancellation policy?
Going on an extended vacation, or have family matters to take care of? We offer the option to freeze your membership for 30, 60, or 90 days. If you need to cancel or freeze your membership, simply stop by the front desk or email to request your form. There are no cancellation fees.

Do class punch cards have expiration dates and can I get an extension?
Yes, they do.
​5 Classes – 2 Month
​10 Classes – 4 Months
20 Classes  – 6 Months

Yes, you can! We offer a 30-day extension for just $25. Please email Mari, our Member Services Coordinator at  Mari@energypilatesfitness.com.

Who do I contact if I have questions about my account? (Update billing info, etc.)
Please call the studio at 651-337-0425 or email Mari@energypilatesfitness.com.
"Just Try Us!"
Two weeks' unlimited group fitness classes $25
*Must be resident of MN/WI | One Per Person | Must be new to Energy | Not combinable.
​Out-of-Town Visitors
One class $25​ or 8-day pass $99  ​​​
"Energy is like “Cheers”… It is the neighborhood exercise place where everybody knows your name. From the moment I opened the door that first night over eight months ago when a friend asked me to come and try Pilates, everyone (especially Nancy and Debra) made me feel so welcome and were extremely encouraging and helpful as I was learning and trying something new for the first time. I remember being a little nervous because I was trying something new that was out of my comfort zone. Now after coming faithfully for the last eight months, I can truly say my whole mindset has changed about what a healthy and strong body looks like. For the first time, I feel like you don’t have to be “rail thin” to be fit or in good shape. I have seen my body change over the last eight months and it is more than just about the weight that I have lost. My core is so much stronger as are my arms and legs. My balance and flexibility have also improved. I enjoy walking and running but I have never enjoyed any exercise as much as doing Pilates, BARRE, and Yoga. So if you are on the fence, take a chance, step outside the box, open the door and give it a try! You won’t be disappointed!"  
​Jolie B.